An experienced cross-industry, multi-disciplinary Organizational Transformation and Change Management professional with a successful track record primarily in Travel, Telco and Insurance industries across Asia Pacific

Key focus are in change management, designing and delivering interventions to help organizations navigate change, transform business models and to build capabilities of the future; yielding uplifts productivity and revenue improvements, cost avoidance and development of new capabilities.

Academically qualified with an MBA from University of Adelaide and is a certified Change Management Professional (CCMP ™) in PROSCI® ADKAR change management methodology and a Certified Agile Service Manager (CASM®).

Interventions include redesigning business operating models, optimizing business processes, developing innovation processes, delivering on people, processes, organization structure transformation, especially in roles involving:

• Organizational Change Management and Transformation
• People, structure, business processes optimizations
• Building new capabilities in innovation and change management
• Operating model redesign and optimizations
• End-to-end consulting services from idea generation, business case assessment to implementation
• Planning, organizing and hands-on project execution

• Executive Coaching
• Coaching leaders on new ways of working in digital transformation
• Organizational Change Management
• Identity, Purpose and Well-being

With Learner as one of her top 5 strengths, Tiffany is most energised when she is learning, whether it is studying a new subject or learning more about people.  She is currently in a 6 months intensive course to learn more about Digital Transformation and Change Management.

Besides a passion for transformation and building organizational change management capabilities, Tiffany is excited about helping people navigate change.  For more than 10 years, she has been volunteering as a Facilitator/ Coach in a non-profit, faith-based international organization, helping clients navigate changes holistically in their personal and professional lives and in the discovery of identity and purpose.   She also consults on prophetic processing and serves as a moderator on a dream interpretation forum https://www.mydreamstories.com/forum/dreams-for-interpretation

In her free time, she enjoys reading, watching historical dramas and planning for her next travel trip.

• Encourager
• Open and authentic
• Direct and candid
• Action- and goal-oriented

“For as a man thinks in his heart, so is he” – Proverbs 23:7

Our history and experiences may shape us but not define us.  Positive change starts from knowing who you are and living from your true identity.