• Manage a team of Technical Account Managers and Service Delivery Managers across the APAC region for a reputable Cyber Security MNC.
• Grew the services business by 2 times and grew the delivery team by 3 times over 20 months.
• Ensure service delivery across Fortinet and meet or exceed operational KPIs by verifying delivery on a regular basis.
• Ensure relevancy of services portfolio within the APAC region and continually innovate to increase customer satisfaction
• Works with the services delivery teams towards the customer, the sales teams and any other internal or external organizations
• Focuses on service quality and maximizing customer satisfaction.
• Maintain an intimate understanding of company’s product overview, support and service capabilities and limitations
• Ensure that quality services are delivered with regard to the agreed SLA
• Address any customer satisfaction issues across the customer’s organization and follow up
• Manage all customer situations including high profile escalations producing updates, driving resolution and providing clear
  feedback
• Ensure delivery teams meet their contracted obligations by following through with management on corrective actions
• Ensure the correct setup of services and support and provide continuity of delivery.

• Been a highly successful and respected line manager because I see myself as a people servant. I like topics around working styles, conflicts at workplace, career progression
• Have helped friends and relatives overcome interpersonal relationships challenges

• I studied for 3 years in Brisbane Australia, which contributed significantly to how I like to challenge and not just accept. Going through the Dale Carnegie Human Relationships 12-week course changed my life completely. I now love to include people in activities, give the benefit of the doubt and ultimately make conversations lovely and lively.
• I picked up the triathlon sport 3 years ago and took part in my first half Ironman race in Cairns Australia. I am now addicted
  to it as it brings a routine to everything that I do. Exercising has now become a lifestyle and it has made me more goal
  oriented whenever I want to try something new at home, work or in life

I love to empathize with my client, get a richer understanding of their situation and goals and then help unlock their potential.

• Always give the benefit of the doubt
• You never know until you try